Collecting HAR Logs

Overview

This article provides instructions on Collecting HAR Logs in Chrome and Firefox and Internet Explorer. HAR (HTTP Archive format) is a log of a web browser's interaction with a site. This information is helpful when debugging issues with Web Applications. Libyan Spider support might ask you to attach HAR logs when trying to reproduce an issue.

In troubleshooting, Collecting HAR Logs it’s very helpful, because if you receive an error message when you make a change via the Online Portal. Our support team will need to gather the HAR logs from your web browser t to solve your problem as fast as they can.

Collect log in Google Chrome

1. Press F12 to open Developer Tools windows, and then click the Network tab.
2. Press Clear to clean up the network log.
3. Click to select the Preserve Log checkbox.
4. Reproduce the issue.
5. After reproducing the issue, Right-click (in Windows) or Ctrl+click (on Mac) within the network table; a context menu appears.
6. Select Save all as HAR with Content.
7. Specify where to save the log and click Save.
8. Attach the saved file to your support ticket with us.

Collect log in Mozilla Firefox

1. Open Network monitor by pressing Ctrl+Shift+E or F12 (in Windows) or Command+ Option+Q (on Mac). Or click the Web Developer tab in the menu, and then click Network.
2. Reproduce the issue.
3. After reproducing the issue, right-click (in Windows) or Ctrl+click (on Mac) within the network table; a context menu appears. Select Save All As HAR.
4. Alternatively, you can click HAR button in the top right corner of the Web Developer console and select Save All as HAR.
5. Specify where to save the log and click Save.
6. Attach the saved file to your support ticket with us.

Collect log in Internet Explorer

1. Press F12 to open Developer Tools, and then click the Network tab.
2. Click the Enable capturing button (Start capturing in other versions).
3. Reproduce the issue.
4. Click Disable capturing (or Stop capturing).
5. Click Export captured traffic (or Save in other versions). The current HTTP session to an XML file by using the HTTP Archive schema.
6. Attach the saved file to your support ticket with us

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