Enable Two-Factor Authentication (2FA) in Your Client Area Account

Overview

Two-Factor Authentication (2FA), also known as Multi-Factor Authentication (MFA), adds an extra layer of protection to your Client Area account by requiring both your password and a second form of verification.

This helps prevent unauthorized access, even if your password is compromised.

Two-Factor Authentication (2FA/MFA) is now mandatory for Client Area accounts and is required to continue accessing your account and protected services.

Available Authentication Methods

You can enable 2FA using one of the following methods:

Method	Description
Time-Based Tokens	Use an authenticator app such as Google Authenticator, Microsoft Authenticator, or similar apps.
Email-Based 2FA	Receive the verification code by email.
WhatsApp-Based 2FA	Receive the verification code through WhatsApp.

Steps to Enable 2FA

1. Log in to your account in the Client Area.
   If you do not have an account, please refer to the guide on creating a new account.
2. From the top menu, go to: My Account > Security Settings
3. In the Security Settings page, click Enable next to Two-Factor Authentication.
4. Choose your preferred authentication method:
   • Time-Based Tokens
   • Email
   • WhatsApp
5. Follow the on-screen instructions to set up your selected method.
6. When prompted, enter the verification code sent to your device, email, or WhatsApp.
7. Click Confirm to complete the activation process.

Backup Code
During activation, a Backup Code will be generated.
Save this code in a secure location. You can use it to regain access to your account if you lose access to your phone, email, WhatsApp, or authenticator app.

Do not share your Backup Code with anyone. Keep it stored securely, preferably in a password manager or another safe location.

How to Disable 2FA

You can disable Two-Factor Authentication from your Client Area account settings.

1. Log in to your account in the Client Area.
2. Go to: My Account > Security Settings
3. Locate the Two-Factor Authentication section.
4. Click Disable.
5. Enter the required verification code when prompted.
6. Confirm the action to disable 2FA.

Once disabled, your account will no longer require a second verification step during login.

Since 2FA/MFA is mandatory for account access, you may be required to enable it again the next time you log in or access protected areas of the Client Area

What If You Get Locked Out?

You may be unable to access your account if:

• You lost access to your authenticator app.
• You changed or lost your phone.
• You cannot receive the email verification code.
• You cannot receive the WhatsApp verification code.
• You lost your Backup Code.

Option 1: Use Your Backup Code

If you saved your Backup Code during activation, you can use it on the 2FA verification screen to regain access to your account.

After logging in, go to:

My Account > Security Settings

Then update or reconfigure your Two-Factor Authentication method.

Option 2: Contact Support

If you do not have your Backup Code and cannot receive the verification code, please contact our support team for assistance.

For security reasons, we may ask you to verify your identity before resetting or disabling 2FA on your account.

You can contact support through your registered email address, a support ticket, or the official support channels listed on our website.

2FA reset requests are handled carefully to protect your account. Our team may require account ownership verification before making any changes.

Recommendations

To avoid being locked out of your account:

• Save your Backup Code in a secure place.
• Keep your email address and phone number up to date.
• Use an authenticator app on a device you control.
• Avoid sharing your login credentials or verification codes.
• Update your 2FA settings before changing your phone or losing access to your email.