How to Enable PassKey Login in Your Client Area

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Introduction

PassKeys provides a secure and passwordless way to access your client area. Follow the steps below to enable PassKey login.

Log in to your client area: Use your existing username and password.
Open the Account Menu: Click on the account menu at the top of the page.
Go to Security Settings: Select “Security Settings” from the dropdown menu.
Find Passwordless Sign-In: Locate the option “Passwordless sign-in with PassKey.”
Add PassKey: Click “Add PassKey” and follow the on-screen steps to register your device (fingerprint, Face ID, or security key).
Confirmation: After successful registration, you’ll receive a confirmation message.

Now, you can use PassKey for secure and quick access.

Visit the Login Page: Open your client area’s login page.
Select Use PassKey: Click on the “Use PassKey” option.
Authenticate: Use your registered method (fingerprint, Face ID, or security key).
Access Granted: Upon successful authentication, you'll be logged in instantly.

Go to the Login Page: Visit your client area’s login page.
Select Alternate Login Method: Click on “Use Password” or “Account Recovery.”
Verify Identity: Enter your email and follow the instructions to verify your identity.
Disable Lost PassKey: Once logged in, navigate to “Security Settings” and disable the lost PassKey.
Register New PassKey: Follow the steps in the first article to register a new PassKey.

PassKey Not Detected: Ensure your device supports PassKeys and is appropriately connected.
Authentication Failed: Re-register your PassKey if authentication repeatedly fails.
Browser Compatibility: Ensure your browser supports WebAuthn (e.g., Chrome, Edge, Safari).
Device Change: Register your PassKey on the new device if you switch devices.

For further assistance, contact our support team.