Overview
This article explains how to securely share sensitive information—such as AdminCP, FTP, or phpMyAdmin credentials—with our support team. The Sensitive Data field allows you to send this information in a safe and encrypted way.
Please note: Any data entered in this field will not appear in the ticket conversation and can only be viewed by our authorized staff.
When Opening a New Ticket
- Log in to your Client Area.
- Go to the Tickets section and click Open New Ticket.
- Fill in the subject and message fields.
- Next to the message box, you will find the Sensitive Data field.
- Enter any confidential information you want to share (e.g., login credentials, server access).
- Submit the ticket. Your sensitive data will be securely encrypted and sent with your request.
When Replying to an Existing Ticket
- Log in to your Client Area.
- Open the ticket you wish to reply to.
- Click on Reply.
- Write your message and attach any relevant files if needed.
- Next to the message box, locate the Sensitive Data field.
- Enter the sensitive information, then click Submit Reply.