All LS Suite users are welcome to access POP, IMAP, and SMTP services through authentication with username and password. For your security, LS Suite requires access to these services through the TLS protocol.
LS Suite provides the services but does not handle the configuration and management of a user's devices and programs. Therefore, it is the client's responsibility to ensure their devices and those of their users are correctly configured to use our services.
User Access Parameters
You can find details about the access parameters you need to set on your email client below:
| Protocol | Field | Value |
| POP access | User Name | ex. [email protected] |
| Password | your password | |
| Hostname or incoming mail server | pop.lsbox.email | |
| Port | 995 | |
| Connection security | TLS | |
| IMAP access | User Name | ex. [email protected] |
| Password | your password | |
| Hostname or incoming mail server | imap.lsbox.email | |
| Port | 993 | |
| Connection security | TLS | |
| SMTP access | User Name | ex. [email protected] |
| Password | your password | |
| Hostname or outgoing mail server | smtp.lsbox.email | |
| Port | 465 (in case of problems, try port 25 or 587 with STARTTLS option) | |
| Connection security | SSL |
If you receive an “SSL Certificate invalid or insecure” message, make sure to use the server names as listed above.
Simultaneous Sessions Allowed
To preserve and maintain a high level of service for all users, there are limits on the number of simultaneous connections via IMAP (50 allowed) and POP3 (10 allowed) that a single account can perform from a specific IP address. This limitation comes into play only for a large number of connections by the same username. At the same time, for everyday use, the existence of this policy is never perceived by the user. If you reach this limit, you will receive an error message in your email client. Tracemail will also flag the issue up.
