Performing a failover in Acronis Disaster Recovery


A failover is a process of moving a workload from your premises to the cloud, and also the state when the workload remains in the cloud.

When you initiate a failover, the recovery server starts in the production network. To avoid interference and unwanted issues, ensure that the original workload is not online or cannot be accessed via VPN.

To avoid a backup interference into the same cloud archive, manually revoke the protection plan from the workload that is currently in Failover state. 


The availability of this feature depends on the service quotas that are enabled for your account.


You must create a recovery server in advance to protect your devices from a disaster.

You can perform failover only from recovery points that were created after the recovery server of the device was created.

At least one recovery point must be created before failing over to a recovery server. The maximum number of recovery points that is supported is 100.

To perform a failover

  1. Ensure that the original machine is not available on the network.
  2. In the service console, go to Disaster recovery > Servers > Recovery servers and select the recovery server.
  3. Click Failover.
  4. Select the type of failover Production failover.
  5. Select the recovery point, and then click Start production failover.
    When the recovery server starts, its state changes to Finalization, and after some time to Failover.

    It is critical to understand that the server is available in both the Finalization and Failover states. During the Finalization state, you can access the server console by clicking the Console is ready link. The link is available in the VM State column on the Disaster Recovery > Servers screen, and in the server's Details view.

  6. Ensure that the recovery server is started by viewing its console. Click Disaster Recovery > Servers, select the recovery server, and then click Console.
  7. Ensure that the recovery server can be accessed using the production IP address that you specified when creating the recovery server.

Once the recovery server is finalized, a new protection plan is automatically created and applied to it. This protection plan is based on the protection plan that was used for creating the recovery server, with certain limitations. In this plan, you can change only the schedule and retention rules.
If you want to cancel failover, select the recovery server and click Cancel failover. All changes starting from the failover moment except the recovery server backups will be lost. The recovery server will return back to the Standby state.

If you want to perform failback, select the recovery server and click Failback.

How to perform failover of servers using local DNS

  • If you use DNS servers on the local site for resolving machine names, then after a failover the recovery servers, corresponding to the machines relying on the DNS, will fail to communicate because the DNS servers used in the cloud are different.
  • By default, the DNS servers of the cloud site are used for the newly created cloud servers. If you need to apply custom DNS settings, contact the support team.

How to perform failover of a DHCP server

Your local infrastructure may have the DHCP server located on a Windows or Linux host. When such a host is failed over to the cloud site, the DHCP server duplication issue occurs because the VPN gateway in the cloud also performs the DHCP role. To resolve this issue, do one of the following:

  • If only the DHCP host was failed over to the cloud, while the rest of the local servers are still on the local site, then you must log in to the DHCP host in the cloud and turn off the DHCP server on it. Thus, there will be no conflicts and only the VPN gateway will work as the DHCP server.
  • If your cloud servers already got the IP addresses from the DHCP host, then you must log in to the DHCP host in the cloud and turn off the DHCP server on it. You must also log in to the cloud servers and renew the DHCP lease to assign new IP addresses allocated from the correct DHCP server (hosted on the VPN gateway).

The instructions are not valid when your cloud DHCP server is configured with the Custom DHCP option, and some of the recovery or primary servers get their IP address from this DHCP server.

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Updated on July 6, 2023
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