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The Tickets section allows users to create, manage, reply to, and monitor support tickets directly from the LS App.
Users can communicate with Libyan Spider support teams, track ticket progress, and manage support requests from a centralized interface.
Tickets List
The Tickets List displays all support tickets associated with the account.
Ticket Information Displayed
- Ticket ID
- Ticket subject
- Department
- Priority
- Ticket status
- Last update date
Ticket Filtering & Sorting
Users can organize tickets using filtering and sorting options.
Filter by Status
Tickets can be filtered by status, including:
- Open
- In Progress
- Awaiting Response
- Resolved
- Closed
Filter by Department
Users can filter tickets based on the selected support department.
Example Departments
- Technical Support
- Billing
- Sales
- Domains
- Hosting Support
Sort Tickets
Tickets can be sorted based on different criteria for easier management.
Common Sorting Options
- Latest updated
- Oldest tickets
- Priority level
- Ticket status
Open a Ticket
Users can create a new support ticket using the (+) Floating Action Button.
New Ticket Form
The new ticket form allows users to submit support requests with all required details.
Required Information
Select Department
Choose the appropriate support department for the request.
Affected Service (Optional)
Users may optionally select the affected service related to the issue.
Examples
- Hosting service
- Domain name
- VPS server
- Email service
Ticket Priority
Select the urgency level of the request.
Common Priority Levels
- Low
- Medium
- High
- Critical
Ticket Subject
Enter a short summary of the issue or request.
Ticket Message
Provide detailed information about the issue, request, or inquiry.
Attach Files
Users can upload attachments related to the ticket.
Supported Examples
- Screenshots
- Error logs
- Documents
- Configuration files
Sensitive Data Box
The Sensitive Data Box is a secure field designed for sharing confidential or sensitive information safely.
Examples of Sensitive Data
- Passwords
- Access credentials
- API keys
- Security codes
⚠️ Important: Sensitive information should never be included directly in the main ticket message. Always use the Sensitive Data Box when sharing confidential data.
