Uninstalling agents – Acronis

In Windows

If you want to remove individual product components (for example, one of the agents or Cyber Protection Monitor), run the All agents for Windows setup program, choose to modify the product, and clear the selection of the components that you want to remove. The link to the setup program is present on the Downloads page (click the account icon in the upper-right corner > Downloads).

If you want to remove all of the product components from a machine, follow the steps described below.

1. Log on as an administrator.
2. Go to Control panel, and then select Programs and Features (Add or Remove Programs in Windows XP) > Acronis Cyber Protection Agent > Uninstall.
3. [For password-protected agent] Specify the password that you need to uninstall the agent, and then click Next.
4. (Optional) Select the Remove the logs and configuration settings check box.
   If you are planning to install the agent again, keep this check box cleared. If you select the check box, the machine may be duplicated in the service console and the backups of the old machine may not be associated with the new machine.
5. Click Uninstall.

In Linux

1. As the root user, run /usr/lib/Acronis/BackupAndRecovery/uninstall/uninstall.
2. Select the Clean up all product traces (Remove the product's logs, tasks, vaults, and configuration settings) check box.
   If you are planning to install the agent again, keep this check box cleared. If you select the check box, the machine may be duplicated in the service console and the backups of the old machine may not be associated with the new machine.
3. Confirm your decision.

In macOS

1. Double-click the installation file (.dmg).
2. Wait while the operating system mounts the installation disk image.
3. Inside the image, double-click Uninstall.
4. If prompted, provide administrator credentials.
5. Confirm your decision.

Removing Agent for VMware (Virtual Appliance)

1. Start vSphere Client and log on to the vCenter Server.
2. If the virtual appliance (VA) is powered on, right-click it, and then click Power > Power Off. Confirm your decision.
3. If the virtual appliance uses a locally attached storage on a virtual disk and you want to preserve data on that disk, do the following:
   • Right-click the virtual appliance, and then click Edit Settings.
   • Select the disk with the storage, and then click Remove. Under Removal Options, click Remove from virtual machine.
   • Click OK.
4. As a result, the disk remains in the datastore. You can attach the disk to another virtual appliance.
5. Right-click the virtual appliance, and then click Delete from Disk. Confirm your decision.
6. If you are planning to install the agent again, skip this step. Otherwise, in the service console, click Backup storage > Locations, and then delete the location corresponding to the locally attached storage.

Removing machines from the service console

After uninstalling an agent, it will be unregistered from the Cyber Protection service, and the machine where the agent was installed will be automatically removed from the service console.

However, if during this operation the connection to the service is lost – due to a network problem, for example – the agent might be uninstalled but its machine might still be shown in the service console. In this case, you need to remove the machine from the service console manually.

To remove a machine from the service console manually

1. Log in to the Cyber Protection service as an administrator.
2. In the service console, go to Settings > Agents.
3. Select the machine where the agent was installed.
4. Click Delete.