Overview
Libyan Spider’s support ticket system ensures fast, efficient, and trackable customer service. Whether it's a simple query or a critical issue, our team is ready to assist you through our centralized system—ensuring every action is documented from request to resolution.
Note
Always use the ticket system to ensure effective handling and documentation.
How Do Support Tickets Work?
- Submit tickets any time via Client Area or by phone during business hours (9 AM– 8 PM, Saturday to Thursday).
- Tickets may also be auto-generated for account events.
- Each support request must be in a ticket to ensure clear, accountable communication.
Submitting Tickets
- Log in to the Client Area.
- Go to Support.
- To open a ticket:
- Click Open Ticket
- Choose the department > Related Service.
- Fill the form and click Submit
Ticket Guidelines
- Avoid using social tools (e.g., WhatsApp) for support.
- Include detailed info in your ticket.
- For urgent cases, submit a ticket first, then call.
- We may request a meeting if live interaction is needed.
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