How to Use Tracemail to Investigate Delivery Issues

Overview

The Tracemail tool allows you to trace email flow across your domain—ideal for investigating delivery delays, bounces, or spam reports.

Explanation:

1. Log in to the LS Suite Control Panel.
2. Click Tracemail from the left menu.
3. Enter search filters:
   • Sender/Recipient address
   • Date and time range
   • Delivery status (delivered, failed, quarantined)
4. View full delivery path, including timestamps and SMTP responses.

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