Use the Request Scan feature in your client area to request an on-demand malware scan and review its progress and execution details.
Requirements
| Hosting type | Required service |
|---|---|
| Shared Hosting | Reporting Service |
| VPS / Dedicated Server | Monarx Active Protection |
How to request a scan
- Log in to your Libyan Spider Client Area.
- Go to Services → My Services and open the relevant hosting service.
- Select Monarx Protection. You can also use View security reports in the Monarx section on the service details page.
- Open the Scans tab.
- If Website to scan appears, select the website you want to scan. Only websites associated with that hosting account are listed. The Folder field shows the directory associated with your selection.
- Click Request scan.
Scan requests enter a queue and usually start within a few minutes. Completion time depends on the website size. You can leave the page after submitting your request; processing continues, and the result appears in Scan history.
Following your request
After your request is accepted, an Awaiting processing information box appears. The page shows a countdown to the next status update. You can also click Refresh status to check for an update.
When the scan finishes, its status changes to Scan completed in Scan history.
Viewing scan details and findings
In Scan history, click Details to view:
- Website and request status.
- Request and acceptance times.
- Scan start and end times.
- Scan duration.
- Number of files scanned.
- Next eligible scan time.
Times follow the time zone indicated in the details window.
Click View findings in the history entry or details window to open the website’s security report.
Important: Execution details describe the individual scan. The security report also includes historical findings and ongoing monitoring activity, so not every item in the report comes from that scan. A completed scan does not guarantee a malware-free website.
Scan limits and waiting period
One scan request is accepted every 60 minutes per service, regardless of which website you select within that service.
You must also wait for any pending or running scan to finish before submitting another request.
Waiting period: When the waiting period is active, the page displays the next eligible scan date and time. Selecting another website within the same service does not bypass this limit.
Why can’t I request another scan?
Check whether:
- The required Reporting Service or Monarx Active Protection service has been purchased and is active.
- A previous scan is still pending or running.
- The 60-minute waiting period is still active.
If you still cannot submit a request after meeting these conditions, contact our support team with the affected service and any message displayed.
