This guide explains protection status and reporting access for Monarx Website Protection and Monarx Website Threat Shield on shared hosting. Their reports appear under Active Protection and ThreatShield, respectively.
Your shared hosting account may already receive protection through settings managed for the hosting server. Detailed security reports can require a separate reporting addon.
This means you can see a protected status and still see an upgrade option for reports.
| What you see | What it means |
|---|---|
| Protection is on | The feature’s reported protection setting is enabled |
| Detailed reports are locked | Your service does not currently have access to those reports |
| A blurred sample report | An illustration of the reporting experience, not hidden activity from your account |
| Protection unavailable | The current state could not be confirmed; contact Support if it continues |
How to check your access
- Sign in to the Client Area.
- Open Services → My Services.
- Select the correct hosting service.
- Open its security widget and select Active Protection or ThreatShield.
- Read the protection status and the reporting offer separately.
If you want detailed reports, review the eligible addon and its benefits before ordering. If you have already ordered it, check whether it is Pending or awaiting setup rather than placing another order.
Shared-hosting protection settings can differ between features and accounts. If the panel shows protection off or unavailable, do not assume the reporting upgrade alone explains it. Ask Support to verify your account’s settings.
Related guides
- Monarx security services: website and server protection compared
- How to order a Monarx security service and check its setup
- Why are my Monarx security reports empty, missing, or unavailable?
Need help?
Contact Support and identify the service and feature you need help with.
