Phone Number Verification through the LS App

Clients can verify ownership of their phone number directly through the LS App using an OTP sent by SMS or WhatsApp.

New Client Registration

During registration:

1. Complete the signup form.
2. Select the country code and enter the phone number.
3. Choose how to receive the verification code:
   • SMS
   • WhatsApp
4. Tap Send Verification Code.
5. Enter the OTP received on the selected channel.
6. Complete the verification.

Once the correct OTP is entered, the phone number will be marked as verified on the client’s account.

Existing Clients

Existing clients can verify their phone number from the LS App:

1. Sign in to the LS App.
2. Open the main menu.
3. Go to Settings.
4. Select Verify Phone Number.
5. Select the country code and enter the phone number.
6. Choose SMS or WhatsApp.
7. Tap Send Verification Code.
8. Enter the received OTP to complete verification.

Important Notes

• The client must enter a phone number they currently control.
• International clients should use WhatsApp when SMS delivery is unavailable and the number has an active WhatsApp account.
• The OTP must not be shared through tickets, email, or public communication channels.
• If the code is incorrect, expired, or not received, the client should request a new code or try the other available delivery method.
• OTP verification confirms control of the phone number. It does not independently prove the client’s identity or authorize sensitive account changes.
• Changing a verified phone number may require additional account-ownership or contact-update checks.

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