This guide covers the Monarx security services: Monarx Website Protection and Monarx Website Threat Shield for hosting accounts, and Monarx Server Protection, Monarx Server ThreatShield, and Monarx Server SmartWAF for eligible VPS and server services. Available features and reports depend on your service, subscription, and completed setup.
A hosting service and its security addons have separate statuses. Check which one is affected before taking action.
| Situation | What to check |
|---|---|
| One security addon is suspended | The addon status, related invoice, and any message explaining the suspension |
| The hosting service is suspended | The parent service status and the reason shown in your account |
| Payment was made but access has not returned | Order/invoice status, reactivation progress, and setup |
If the parent hosting service is not active, its security section and reports may be unavailable. That is different from one feature addon being suspended while hosting remains active.
What to do
- Open the relevant service in the Client Area.
- Review the service and addon statuses.
- Check any associated invoice or message.
- Follow the applicable renewal or support instructions.
- If access does not return as expected, contact Support with the service and invoice/order reference.
Do not purchase a duplicate addon to replace a suspended one.
Restored billing access and actual protection are separate checks. Ask Support to verify the protection state if it remains off or unavailable.
Cancelling or suspending reporting access does not by itself explain whether global shared-hosting protection is running. Do not use a missing report as the only indication of protection state.
Related guides
- Monarx Website Protection and Website Threat Shield: why are reports locked?
- How to order a Monarx security service and check its setup
- Why are my Monarx security reports empty, missing, or unavailable?
Need help?
Contact Support and identify the service and feature you need help with.
