This guide covers the Monarx security services: Monarx Website Protection and Monarx Website Threat Shield for hosting accounts, and Monarx Server Protection, Monarx Server ThreatShield, and Monarx Server SmartWAF for eligible VPS and server services. Available features and reports depend on your service, subscription, and completed setup.
Empty, missing, and unavailable reports mean different things.
| What you see | Possible explanation |
|---|---|
| No events | No records were returned for the selected service and period |
| Locked reports | Your service does not have the required reporting access |
| Pending / Awaiting setup | Your order or setup is not complete |
| Unavailable / Failed to load | The report or protection state could not be retrieved |
| No security section | The service may be ineligible, inactive, or need setup |
What to check
- Confirm you opened the correct hosting account or server.
- Select the right feature.
- Try the relevant reporting period.
- Check the existing addon/order status.
- Refresh the report once.
- If the problem continues, contact Support.
If another security screen shows events, tell Support which service, feature, and period you compared. Support may need to verify the hosting username or server connection.
Do not change your account details just to make events appear, and do not order the same addon again as a troubleshooting step.
An empty report is not proof that your website is clean or protection is enabled. If your website behaves unexpectedly or you have another security warning, include that information in your support request.
Send the service reference, event time or selected period, error message, and a redacted screenshot. Do not send passwords.
Related guides
- How to open and use your Monarx security dashboard
- How to read Monarx security event details
- How to order a Monarx security service and check its setup
Need help?
Contact Support and identify the service and feature you need help with.
