Verifying your phone number helps protect your Libyan Spider account and allows us to use a confirmed contact number when account verification is required.
Never share a verification code unless you personally started the verification process or are completing it with an authorized Libyan Spider employee at an official service point. Libyan Spider will never ask you to send an OTP through an unknown account or unofficial channel.
When will I be asked to verify my phone number?
New clients are asked to verify their phone number after completing registration and signing in to the Client Area for the first time. You may also be asked to configure two-factor authentication (2FA) as part of the account security setup.
If verification is not currently required for your account, you may see this reminder in the Client Area:
Your phone number has not been verified. Please verify your phone number to continue using all account features.
You can complete verification at any time from your account menu.
How to verify your phone number
- Sign in to the Libyan Spider Client Area.
- Select the profile icon at the top of the page.
- Select Verify Phone Number.
- Choose your country. Libya is selected by default.
- Enter the phone number you want to verify.
- Select Send Verification Code.
- Choose how you would like to receive the code:
- SMS
- Select Send Verification Code again.
- Enter the one-time verification code (OTP) you receive.
- Select the confirmation button to complete verification.
When the code is accepted, the following message appears:
Phone number verified!
Phone-number format
- Select the correct country before entering the number.
- For a Libyan mobile number, enter the local number after selecting Libya, for example:
91-0000000. - Do not add extra zeros or repeat the country code if it is already selected.
- For an international number, select the correct country and enter an active number capable of receiving WhatsApp messages if you choose WhatsApp.
Which delivery method should I choose?
Choose SMS for a supported Libyan mobile number that can receive text messages.
Choose WhatsApp if the number has an active WhatsApp account. WhatsApp is normally the more suitable option for international numbers.
How can I check my verification status?
Open Profile icon > Verify Phone Number. After successful verification, the page displays:
- The verified phone number
- Verification status
- Verification date and time
- The method used: SMS or WhatsApp
How to change a verified phone number
- Open Profile icon > Verify Phone Number.
- Select the option to change or re-verify the phone number.
- Enter the new phone number.
- Choose SMS or WhatsApp.
- Enter the OTP sent to the new number.
- Complete the verification.
The new number is not verified until the correct OTP has been entered successfully.
Changing a verified phone number may be subject to additional account-ownership or contact-information checks. If you cannot access your registered number, contact Libyan Spider Support by opening a ticket from your account.
I did not receive the code
Check the following before requesting another code:
- Confirm that the selected country and phone number are correct.
- Make sure the phone can receive SMS messages or has an active WhatsApp account, depending on the selected method.
- Check your mobile signal and internet connection.
- Wait a few minutes before trying again.
- Avoid requesting several codes repeatedly, as temporary security limits may apply.
If the problem continues, open a support ticket and provide the phone number, country, selected delivery method, and the approximate time of the attempt. Do not include your OTP in the ticket.
The code is incorrect or has expired
- Enter the most recently received code.
- Check that the code was entered exactly as received.
- Verification codes are valid for a limited time.
- If the code has expired or becomes locked after repeated incorrect attempts, request a new code.
Need help?
Open a support ticket from the Client Area. If you no longer have access to the registered phone number, mention this in your request. Additional account-ownership checks may be required before your contact details can be changed.
